Return Policy

Introduction

At Smartecitsolutions.store, we strive to provide our customers with high-quality antivirus software and exceptional service. However, we understand that there may be occasions when you need to return a product. This Return Policy outlines the conditions and process for returning items purchased from our website.

1. Digital Product Returns

Due to the nature of digital products, we do not offer returns or refunds once a product key has been issued. We encourage you to carefully review the product specifications and system requirements before making a purchase.

2. Eligibility for Returns

While our general policy is not to accept returns for digital products, we understand that there may be exceptional circumstances. You may be eligible for a return or refund if:

• The product key has not been activated or used.
• There was a technical issue or error on our part that prevented you from accessing or using the product.
• The product you received does not match the description or specifications provided on our website.

3. Return Process

If you believe you are eligible for a return or refund based on the conditions outlined above, please follow these steps:

1. Contact Customer Support: Email us at support@smartecit.store within 7 days of your purchase. Include your order number, product details, and a description of the issue.
2. Verification: Our customer support team will review your request and may ask for additional information or documentation to verify the issue.
3. Resolution: If your request is approved, we will process a refund to your original payment method within 3-5 business days or provide a replacement product, depending on your preference and availability.

4. Exceptions and Non-Returnable Items

The following items are not eligible for returns or refunds:

• Activated or used product keys
• Free or promotional items
• Products purchased from third-party sellers or unauthorized resellers

5. Technical Support

If you experience technical difficulties with your antivirus software, our customer support team is here to help. Please contact us at support@smartecit.store for assistance. We can provide troubleshooting guidance and help resolve any issues you may encounter.

6. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Email: support@smartecit.store
Phone: +1 513 257 0545 / +44 330 822 7859

Thank you for choosing Smartec IT Solutions (smartecit.store). We appreciate your business and are committed to ensuring your satisfaction with our products and services.

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